Legal

Terms of Service

Version of 6 October 2026

These terms apply when your company uses Polymermarketplace to run its own private marketplace. They are accepted on behalf of your organization when it sets up its first marketplace. Annex 1 is the data processing agreement for the buyer data you keep on the platform.

1. Who these terms are between

These terms are an agreement between Polymermarketplace B.V. (“Polymermarketplace”, “we”, “us”), Kaldenkerkerweg 27, 5913 AB Venlo, the Netherlands, Chamber of Commerce number 60834501, and the organization that creates a marketplace on the platform (“you”, the “seller”). The person accepting them confirms they are authorised to bind that organization.

The platform is for businesses only. Consumer protection rules for private individuals do not apply. Your own general terms do not apply to our service, even if you refer to them.

2. The service

We provide software that lets you run a private, branded marketplace on your own subdomain: list your polymer lots, invite the buyers you choose, receive bids by web, app or WhatsApp, and confirm orders. Optional features include catalogue import, alerts by email, SMS, WhatsApp and push notification, and an AI assistant over your own data.

We are a software provider only. We are not a party to any sale between you and a buyer, we do not act as broker or agent, and payments for goods never go through us.

3. Your account and marketplace

• Keep your organization details (legal name, address, VAT or registration number) correct; we use them to invoice you.
• When setting up, you state whether your organization is a producer (it makes the polymers it sells — resin producer, compounder, recycler) or a trader (it resells material made by others — trader, distributor). This determines your fee. Choose truthfully; only we can change it afterwards, and we may correct it — also for past orders — if it was stated incorrectly.
• You decide who in your organization has access and with which role, and you are responsible for what happens under your accounts. Tell us straight away if you suspect misuse.
• Choose a subdomain and branding you are entitled to use. We may remove a verification badge, or ask you to change a subdomain, that wrongly suggests you are another company.

4. Your offers, your buyers, your deals

You are responsible for your offers — material, specifications, quantities, prices, delivery terms and payment terms — and for the buyers you invite. Each confirmed order is a contract between you and the buyer alone, on your own general conditions where you have uploaded them, which buyers accept with every bid. Delivery, quality, payment and any dispute about a deal are between you and the buyer.

Prices and freight estimates the platform calculates are based on the data you provide. Check your offers and freight rates; we are not liable for errors in them.

5. Fees and invoicing

Creating, branding and running a marketplace is free. We charge a transaction fee on every order you confirm on the platform:

• Producers: 0.75% of the order value.
• Traders: 0.35% of the order value.

The order value is the confirmed price times the quantity, excluding freight and VAT, in the currency of the offer. The fee rate is fixed for each order at the moment you confirm it. The fee is due once you confirm the order, whether or not the buyer pays you or the goods are delivered.

• We invoice monthly for the orders confirmed in the previous calendar month; the Billing page in your admin panel shows the same figures as they build up. We may invoice earlier when unbilled fees exceed your limit (see section 7).
• Invoices are payable within 30 days. Amounts exclude VAT, which we add where due.
• If an invoice is paid late, statutory commercial interest (article 6:119a of the Dutch Civil Code) applies from the due date, and reasonable collection costs may be charged.
• We may change the fees with at least 30 days' notice by email. A change applies only to orders confirmed after it takes effect.

6. Keeping deals on the platform

The fee is how we are paid for the platform, so do not use it to agree a deal and then complete that deal outside it to avoid the fee — for example by taking a bid placed on the platform and confirming it by phone or email instead. Buyers who reach you through the platform rather than your own network (such as a “Looking for material?” request we pass on to you) should be served through the platform for 12 months after that introduction. If deals are moved off the platform in breach of this section, the fee we would have earned is due as if they had been confirmed on it.

7. Account hold and suspension

• On hold — when your unbilled fees exceed the limit for your account, we may pause the creation of new offers until an invoice is issued and paid. Offers already running continue.
• Suspended — when an invoice is overdue, or you seriously breach these terms, we may suspend the creation of new offers, pause running offers, or block access, after giving you notice where possible.

Your limit depends on your payment history with us and can be raised by agreement. We lift a hold or suspension as soon as the reason for it is resolved.

8. Acceptable use

Use the platform lawfully and for genuine business in polymers and related materials. Do not list goods you are not entitled to sell, upload content that infringes others' rights, invite people who have not agreed to deal with you, try to access other marketplaces or our systems, overload or reverse-engineer the platform, or use it to send spam.

9. Your data and confidentiality

• Your catalogue, customers, prices, bids and orders remain yours. We use them only to provide the service to you — never to show them to other sellers, and never for anyone else's benefit.
• For personal data of your buyers and their contacts, you are the controller and we are your processor under the data processing agreement in Annex 1. For your own users' account data and for invoicing, we are controller, as described in our privacy policy.
• We may use aggregated, anonymous statistics that cannot identify you or your buyers to run and improve the platform.
• Both of us keep the other's non-public business information confidential, also after the agreement ends.

10. Availability and changes to the service

We aim for the platform to be available around the clock but do not guarantee uninterrupted service; maintenance, provider outages and security measures can interrupt it. We develop the platform continuously and may change, add or remove features. We will give reasonable notice before removing a feature you rely on.

11. Liability

• Our total liability under this agreement is limited to the fees you paid us in the 12 months before the event that caused the damage.
• We are not liable for indirect or consequential damage, such as lost profit, lost deals, business interruption or lost data you could have exported.
• We are not liable for anything arising from deals between you and your buyers, or from failures of third-party services outside our control.
• These limits do not apply to damage caused by our intent or deliberate recklessness.

12. Duration and ending

This agreement runs for an indefinite period from the moment you accept it. You may end it at any time by emailing us; we may end it with 30 days' notice, or immediately if you seriously breach these terms or become insolvent. Fees for orders confirmed before the end remain due. We keep your data available for export for 90 days after the end, then delete it, except what we must keep by law (such as invoices, for 7 years).

13. Changes to these terms

We may update these terms. We will email you at least 30 days before material changes take effect, and ask your organization to accept the new version in the admin panel. If you do not agree, you may end the agreement before the changes take effect.

14. Law and disputes

Dutch law applies; the UN Convention on Contracts for the International Sale of Goods does not. Disputes are submitted exclusively to the competent court in Limburg, the Netherlands (Rechtbank Limburg).

Annex 1 — Data processing agreement

This annex applies to personal data we process for you as processor under article 28 of the General Data Protection Regulation (GDPR). It forms part of the agreement above.

1. Subject and duration

We process personal data only to provide the service described in these terms, for as long as the agreement runs and the deletion period after it.

2. What data, about whom

• People: your buyers' contact persons and users, and your own users acting in your marketplace.
• Data: names, business email addresses and phone numbers, company names, delivery addresses, bids, orders and messages related to them, sign-in and activity records, and alert preferences.
• No special categories of personal data (such as health data) are processed; do not upload any.

3. Your instructions

We process the data only on your documented instructions — these terms and how you configure and use the platform — unless EU or Dutch law requires otherwise, in which case we tell you first where allowed. We tell you if we believe an instruction breaks data protection law.

4. Confidentiality and security

Everyone at Polymermarketplace with access to the data is bound to confidentiality. We take appropriate technical and organisational measures, including: encryption in transit (HTTPS) and at rest; storage with Microsoft Azure in the EU; separation of every marketplace's data on our servers; sign-in with one-time codes rather than passwords; hashed verification codes; and staff access limited to what running and supporting the service needs.

5. Subprocessors

You authorise us to use the following subprocessors, each bound by data protection terms at least as protective as this annex:

We tell you by email at least 30 days before adding or replacing a subprocessor. You may object on reasonable data protection grounds; if we cannot resolve it, you may end the agreement. Transfers outside the EU rely on the EU–US Data Privacy Framework where the recipient is certified, or otherwise on the European Commission's Standard Contractual Clauses.

6. Helping you

We help you, as far as reasonably possible, to answer requests from people exercising their rights (access, correction, deletion and so on) — passing any we receive on to you — and with data protection impact assessments and consultations with supervisory authorities.

7. Data breaches

We tell you without undue delay, and where possible within 48 hours of discovering it, about any personal data breach affecting your data, with the information you need to meet your own reporting duties, and we take reasonable steps to contain it.

8. Audits

On request we provide the information needed to show we comply with this annex. You may have an audit carried out once a year, by an independent auditor bound to confidentiality, with reasonable notice and at your own cost — or more often after a breach.

9. End of processing

When the agreement ends, we return your data on request in a common format and delete it within 90 days, unless the law requires us to keep it.